Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Appointment system
A few GP appointments are available to be booked in advance.
The majority of GP appointments are released daily and you need to contact reception early in the morning to book a same day appointment. All nursing appointments may be booked in advance.
We also have an evening surgeries on a Monday, Wednesday and Thursday (variable) until 6:30pm. We also have extended access appointments until 8pm, Monday to Friday and Saturday and Sunday.
Telephone consultations
Our clinical staff are always happy to speak to patients to give advice, at appropriate times.
It is not possible to interrupt surgery sessions, but if you leave your contact number with reception together with a brief description of your enquiry, they will ensure the doctor/nurse receives your message. You will then be contacted as soon as possible.
Urgent appointments
To request an urgent appointment for today during opening times:
- phone us on 0121 203 2888
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0121 203 2888
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Extended access appointments
Along with our usual opening hours, we offer our patients extended access appointments please speak to reception staff for further information.
Text message reminders
Patients will get text message reminders for there appointments, if you are unable to attend the appointment just text back cancel. Please ensure we have your up to date telephone numbers.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 0121 203 2888 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients whose illness prevents them from attending the surgery may be visited at home at the discretion of the doctor. Requests for visits should be made before 10:30am if possible.
You will be asked to give your name, address, telephone number to be contacted on and brief details of your problem. Visits are done after morning surgery.